The new in-home aged care program

Positioning for in-home aged care reform workbook

Workbook developed for Commonwealth Home Support Programme  (CHSP) service providers to determine and evaluate their readiness and to commence planning for the new in-home aged care program.  Developed by Grampians Region Sector Development in partnership with TAG Health. November 2022.

Financial ratios guidance information

Financial modelling template and financial sustainability ratios developed as a guide for CHSP service providers.  Developed by Malcolm Lewis, LG Consulting Group, in partnership with Grampians Region Sector Development Team.  September 2022.

Maximising the benefits of an external consultant – Tip sheet

This tip sheet has been developed to provide practical guidance on making the decision to engage an external consultant, as CHSP providers make strategic decisions and prepare for the new in-home aged care program. Developed by the Grampians Region Sector Development Team.  February 2023

Keeping up to date

Are you aware of where to find the information and updates regarding Aged Care updates – including reform works, regular updates and opportunities for engagement?


Engagement Hub

In the Engagement Hub you can get involved in the reforms and help drive change in aged care in Australia.

Newsletters and Alerts

To stay up to date with Newsletters and Alerts for the aged care sector – you should subscribe. News, newsletters and alerts starting from 2019 are contained there, and you can search for previous announcements vie that Department of Health’s web archive.

We encourage you to subscribe to both of these websites to ensure that you receive current and timely information – which is critical as we proceed through the reforms.


Stay up to date with the Commission’s updates on the reforms, including new resources and activities, by regularly visiting our website and subscribing to the monthly Aged Care Quality Bulletin.


ACCPA provided an update about the reforms at the National Sector Support & Development Network meeting on 4 April 2023. Some key points to note:

  • Providers need to monitor their activity data and underspent funding.
  • In-Home Aged Care Program Design: DoHAC to present brief to cabinet this month.
  • Proposed funding approach: invoicing for service delivered against support plans, with flexible funding pool that can be accessed outside support plan, and care management service allocation.
  • Post-budget in June: roadshows about the design and a draft thin market grant guideline to be released.

You can watch the presentation here and download the slides here.


The Aged Care Quality and Safety Commission will be hosting a National Aged Care Conference for Approved Aged Care Providers on 8–9 June 2023 at the Melbourne Convention and Exhibition Centre.

The theme is Working together – our journey through aged care reform and regulation. This conference brings together approved providers of residential and home care services from across the country to discuss the reforms and regulatory journey.

Keynote speakers and registration details will soon be published on the Commission’s website.


The Department of Health and Aged Care have released a second consultation paper A new model for regulating aged care, Consultation Paper No.2: Details of the proposed new model.

The release of this paper marks the beginning of an 8-week consultation period which will be open until Friday 23 June 2023.

It follows 2 previous consultation papers and extensive sector engagement to develop a path forward for reforming the way aged care is delivered, monitored and improved.

Propose changes to:

  • provider eligibility and entry to the sector
  • registration categories and provider obligations
  • boost provider capability and strengthen sector relationships
  • improve the culture of aged care and valuing care recipient feedback through stronger communication and complaints mechanisms.

Visit the Aged Care Engagement Hub – Regulatory Model page to:

  • read the paper
  • submit your feedback
  • register to attend a webinar on Tuesday 9 May at 2pm-3pm AEST
  • register your interest to participate in workshops on provider registration categories and obligations.

A new model for regulating aged care – Consultation paper 2 – Details of the proposed new model | Australian Government Department of Health and Aged Care

Service Provider Fact Sheets (Department of Health and Aged Care)

The Service Provider Fact Sheet No 1 is the first in a series to assist aged care service providers prepare for upcoming changes in transition to the new in-home aged care program. It covers considerations for financial and business systems, workforce, care management and changes to legal rights and responsibilities (November 2022).

Resources and Publications

Co-designing the care management role for the Support at Home Program

This report dated (26 October 2022) details the outcomes of co-design workshops exploring the future roles and responsibilities of the care manager. It provides recommendations for how this service might be structured so it best meets the needs of the aged care system in Australia.

A new program for in-home aged care – Discussion paper

A new program for in-home aged care – discussion paper (dated 18 October 2022) provides an update on the preliminary design of the revised program and takes your feedback from previous consultation s on board. This discussion paper canvases key issues in the design of reforms to in-home aged care. It seeks the views of older Australians, their families and carers, the aged care sector, and any other community stakeholders on 5 key areas for the design of a new in-home aged care program

Revised Aged Care Quality Standards – Detailed draft for public consultation

In response to the Royal Commission into Aged Care Quality and Safety’s recommendations, the Australian Government is urgently reviewing the Aged Care Quality Standards. Public consultation on a new, strengthened version of the Quality Standards is occurring from 17 October to 25 November 2022

A new model for regulating aged care – Consultation Paper No 1 

This paper opens consultation with stakeholders to inform a new model for regulating aged care, which is referred to in this paper as the ‘Regulatory Model’. This paper is the first in a series of consultation papers that will develop the different components of the model in more detail. (September 2022)

Concepts for a new framework for regulating aged care

This is the first step in the public consultation process for developing a new regulatory framework to support the future aged care system. The Concept Design Paper (dated 8 Feb 2022).

Support at Home Program Overview

This Paper provides an overview of the proposed design for the new Support at Home Program. Support at Home will start in July 2024 (dated 6 Jan 2022).

Support at Home Program Summary for senior Australians, their family and carers

This document compares current in-home aged care programs with the Support at Home Program (dated 22 Jan 2022).


The Department of Health and Aged Care have held a number of Webinars for CHSP providers addressing the roadmap, the status of Support at Home regulation development, timeframes, and sequencing – recordings available here Webinars

These have included:

Digital Transformation Tech Talk Webinars – March 2023 now available

• Reforming in-home aged care update: 7 December 2022

• Reforming in-home aged care and regulation: 31 August 2022

•  Webinar for Sector Support and Development (SSD) providers – SSD CoP and AWP for 2022-23: 28 July 2022

Webinar for Sector Support and Development (SSD) Providers – 2022-23 Activities – 24 March 2022- 

Support at Home Program and Regulation Update – 9 February 2022

The Aged Care Quality and Safety Commission are hosting a webinar series on the aged care reforms from a regulatory perspective.  The webinars include the Serious Incident Response Scheme (SIRS).  Check the following page regularly for dates and registration links as well as webinar recordings.

Governing for Reform in Aged Care Program (Aged Care Quality and Safety Commission)

Tailored learning program for aged care leaders:

Enrolment in the Governing for Reform in Aged Care Program is open to all executives and members of governing bodies of approved providers of Commonwealth Government funded residential aged care, or homecare services. Enrolment in the Program is free.

Visit the Aged Care Quality and Safety Commision’s  Governing for Reform website to find out more, or to enrol.


The Governing for Reform in Aged Care Program’s podcast series, Conversations to Transform Aged Care, has been made public on major streaming platforms – Google, Spotify and Apple!   All episodes are available to download and listen to now! Simply go to your desired platform and search ‘Governing for Reform’.