This Case Study outlines the experiences of Garry and Les, a couple navigating and accessing in-home aged care services. Their story and experiences provide an important reminder that all consumers have the right to receive respectful and dignified aged care services, that meet their individual needs and diverse life experiences, which are safe, welcoming and inclusive.
Listen to Garry and Les's Case Study via the audio file then use the accompanying case study to consider inclusive service principles and strengthen consumer-centred care in relation to diversity and inclusion.
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