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Garry & Les's Story

One couple's journey of accessing in-home aged care services
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This Case Study outlines the experiences of Garry and Les, a couple navigating and accessing in-home aged care services. Their story and experiences provide an important reminder that all consumers have the right to receive respectful and dignified aged care services, that meet their individual needs and diverse life experiences, which are safe, welcoming and inclusive.

Listen to Garry and Les's Case Study via the audio file then use the accompanying case study to consider inclusive service principles and strengthen consumer-centered care in relation to diversity and inclusion.
LISTEN TO CASE STUDY >
DOWNLOAD THE ACCOMPANYING GUIDE >
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Natalie Millar from Grampians Sector Development Team & Pauline Crameri from Val's LGBTI Ageing & Aged Care have recorded a 35min presentation highlighting this case study. It centers on Garry & Les’s story while also focusing on the shared understanding about the history of older LGBTI+ Australians and the barriers they have faced and continue to face when accessing aged care services. It also looks at the key aged care sector requirements and reflects on what CHSP Aged Care service providers can do to strengthen inclusive practice.
ACCESS RECORDING >
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On 24 February 2025 Natalie appeared on the Rainbows Don't Fade with Age radio show on 3CR joining Pauline and Andrew from Val's LGBTI Ageing and Aged Care to promote Garry and Les's Story and to discuss accessing Aged Care services within regional and remote communities.
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Listen to Natalie, Pauline and Andrew on the session at: https://www.3cr.org.au/rainbowsdontfade
E: valslgbti@latrobe.edu.au
E: sectordevelopment@bchc.org.au
W: latrobe.edu.au/arcshs/vals
W: www.csdgrampians.org.au
This resource has been collaboratively developed as a partnership between the Grampians Region Sector Development Team and Val’s LGBTI Ageing & Aged Care.
The Grampians Sector Development Team is supported by the Victorian Government and the Australian Government Department of Health. Although funding for this website has been provided by the Victorian or Australian Government, the material contained herein does not necessarily represent the views or policies of either government.

The Grampians Region Sector Development Team acknowledges the Traditional Custodians of the land which we live and work, their rich culture and spiritual connection to country. We pay our respects to Elders past and present and emerging.
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