e-Bulletin: Special Update Edition – 12 July 2022
Commonwealth Home Support Programme (CHSP) Manual 2022/23

The CHSP Manual has been updated and was released 4th July 2022.  The manual is for service providers who work with the Commonwealth Home Support Programme (CHSP) and contains two parts. 

Part A covers details regarding the program including an overview, supporting independence, access and interactions and client contribution framework.

Part B covers administration including service provider and departmental responsibilities.

The revised manual can be found here:  Commonwealth Home Support Programme (CHSP) Manual | Australian Government Department of Health and Aged Care

The Department of Health and Ageing website also includes a summary of changes to the CHSP Manual 2022/23 – which is great for staff who are familiar with the previous manual.

Client Contribution Framework – CHSP

Alongside the CHSP Manual, the Department of Health have also updated the National Guide to the CHSP Client Contribution Framework.


The guide outlines key areas that providers can consider when establishing their client contribution arrangements. 


National guide to the CHSP client contribution framework | Australian Government Department of Health and Aged Care

My Aged Care – Service Provider Portal

We have received a number of queries regarding the My Aged Care Service Provider portal – in particular regarding issues that Service Providers are having with the portal not displaying information correctly, or being unable to access it.


Service Providers should in the first instance contact the My Aged Care service provider and assessor helpline on 1800 836 799 for help with the My Aged Care system and technical support. The helpline is available from 8am to 8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia.


Information for aged care service providers | My Aged Care


Should the issue be ongoing, and you wish to make a complaint – the process can be found here:  https://www.health.gov.au/resources/publications/my-aged-care-complaint-management-process-for-service-providers

Is your My Aged Care Portal up to date?

It’s important to check and keep your organisation’s details up-to-date in the service provider portal. This allows your organisation details and the services you offer to display on the My Aged Care website.

You can edit and submit changes to your organisation’s details by logging into the service provider portal.

Note that only approved providers that are funded by the Australian Government can update their information. Other residential aged care services, such as retirement villages, are not included on the My Aged Care website.

As an approved provider, details of your organisation are automatically listed within the Find a provider tool on the My Aged Care website.

A quick review of the MAC portal has indicated that many Service Providers need to review their information, especially the locations of service delivery. 

Various providers are indicating locations that they are not known to provide services – there are 17 providers who indicate they provide nursing and/or Allied Health services to Harrow.  Whilst I’m sure the residents of Harrow would love to have this many choices of providers – they will certainly be frustrated with contacting this number of providers only to discover that they do not provide service here.

Guidance regarding Managing CHSP Service information can be found here: Managing CHSP service information in the My Aged Care ‘Find a Provider’ tool | Australian Government Department of Health and Aged Care

My Aged Care – Specialisation Verification

The Department of Health and Aged Care is implementing the My Aged Care Provider Specialisation Verification Framework from 27 June 2022. This Framework will provide assurance that claims in My Aged Care that aged care providers specialise in delivering care to one or more special needs groups under the Aged Care Act are reliable, to support older Australians choose the care that best suits them.

While all aged care providers are expected to deliver inclusive care services, there are some that deliver specialised care for particular groups. With the introduction of this new verification process, aged care providers who wish to be recognised as providing specialised care to one or more of the special needs groups will need to have their claims verified by an independent assessor from 27 June 2022.

Receiving verification means an aged care provider’s care delivery meets the criteria outlined in the Specialisation Verification Framework. These criteria have been developed following consultation processes with diverse senior Australians and their representatives and tested with aged care providers.

From October 2022, you will be able to see which service providers have received verification using the My Aged Care Find a Provider tool. After a transition period, unverified specialisation claims will be removed from My Aged Care, in early 2023.

For more information about Specialisation Verification visit the Department of Health and Aged Care website.

Our colleagues in the Eastern Sector Development Team have developed a video introducing the new Specialisation Verification Framework, including the key features of the framework, the two-tiered specialisation criteria, expectations of the verification and certification processes.  https://www.esdt.com.au/specialisation-verification-framework.html


My Aged Care Training

There are a range of resources available to access to support learning more about the My Aged Care portal.


Department of Health resources are available via their website, including Fact Sheets, videos and guides.  My Aged Care – Service and Support Portal Resources | Australian Government Department of Health and Aged Care


If you have identified that staff require additional My Aged Care portal training, please contact Natalie Millar to discuss available options.  

Keeping Informed – Aged Care

Are you aware of where to find the information and updates regarding Aged Care updates – including reform works, regular updates and opportunities for engagement?


Engagement Hub

In the Engagement Hub you can get involved in the reforms and help drive change in aged care in Australia.  Home Page – Ageing and Aged Care Engagement Hub (health.gov.au) 


Newsletters and Alerts

To stay up to date with Newsletters and Alerts for the aged care sector – you should subscribe to the following:  https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/newsletters-and-alerts-for-the-aged-care-sector.
News, newsletters and alerts starting from 2019 are contained there, and you can search for previous announcements vie that Department of Health’s  web archive. 


We encourage you to subscribe to both of these websites, to ensure that you receive current and timely information – which is critical as we proceed through the reform.

Contact Us:

Melanie Perks

Wellness and Reablement Consultant

0409 945 301


Kathleen Steenhuis

Grampians Regional Project Consultant

0418 309 849


Jimmy Driscoll

Aboriginal Development Officer

0491 176 010


Natalie Millar 

Regional Advisor – Diversity, Inclusion and Wellness

0491 091 699


Sector Development Team


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