The Sector Development Team’s fortnightly newsletter in which we will provide information relevant to CHSP and HACC-PYP service providers.

In this update:
Sector Development
– Grampians Region Service Provider Network Meeting (Agenda included)
– The Aged Care Voluntary Industry Code of Practice – Webinar
– Diversity Champion: Pauline Crameri on Diversity, Inclusion and Access
– Article: Multicultural communication regarding the COVID-19 vaccine
Wellness & Reablement
– Webinar – Duty of Care: Understanding your legal obligations & mitigating risks (Registrations open)
Department of Health
– Data Upload Deadline for CHSP ‘grandfathered clients’: 26 March 2021
– Information for the Aged Care Sector: Issue 2021/3
Resources and Links
– Employment Opportunity: Regional Advisor – Diversity, Inclusion and Wellness
– New research finds older Victorians are facing an increased risk of elder abuse during the COVID-19 pandemic
– The LGBTI Ageing and Aged Care Conference 2021

Grampians Service Provider Network Meeting
The next Grampians Service Provider Network Meeting will be held:
Thursday 11 March 2021
11.30am to 1.30pm
Registration to attend can be completed here:
The Zoom meeting link will be contained within your registration confirmation email.
Please make sure you save the email or record the link somewhere you will find it on the day 😊
You can view the Agenda here.

The Aged Care Voluntary Industry Code of Practice
The Hunter Sector Support and Development team is hosting a virtual session to hear directly from Louise O’Neill, CEO, Aged Care Workforce Industry Council ( The Council) regarding The Aged Care Voluntary Industry Code of Practice. The Code was formally launched on the 5th February by Senator Richard Colbeck.
Grampians Region CHSP funded service providers have been extended an invitation to attend this session to hear more about the Code of Practice.
Target Audience:  CEO’s, Executive Officers and Senior Managers
Overview of Session (One Hour: 15 March 1pm – 2pm)
  • Context re supporting continuous improvement and accountability (how did we get to this point).

  • Seven principles.

  • Flexibility  provisions.

  • Process for reaching collaborative agreement on how the Council  should monitor and govern the Code.

  • Pledging commitment to the Code (if providers have not already done so),

  • Discussion re promoting / bringing  consumers, workers along & encouraging their support of the Code.

  • Opportunity to ask question ( via Q&A  or chat )

Link for registration:
After registering, you will receive a confirmation email containing information about joining the webinar.
Diversity Champion: Pauline Crameri What does Diversity, Inclusion and Access mean to you?
Name: Pauline Crameri Role:   Co-ordinator Val’s LGBTI Ageing & Aged Care Organisation: Val’s LGBTI Ageing & Aged Care, Rainbow Health Victoria What does inclusive home care services mean to you? Providing safe, welcoming, client focused care and support – being mindful you are going into the client’s home and world (which may differ from how you live your life and your world view). Inclusive care is about understanding and supporting everyone’s diversity and individual aspects – respecting other people’s values, beliefs and choices, being a friendly-professional, and providing support to enable the client live their life, in their way with dignity, care and support. What does Diversity mean to you? Diversity is recognising that we all have individual traits and differences, that make us who we are, and ultimately make the world a vibrant and interesting place. Diversity and difference should be celebrated, and should be appreciated including every individual and their “tribe or community” for the value they contribute. What does accessible home care services mean to you? Accessible in home support services have identified the range of potential barriers that individuals may experience in accessing care and support, and made every effort to remove or minimise those barriers. This requires services to understand the diversity within the community and the potential barriers that individuals or diverse communities may experience. An ongoing process of review should occur – of processes to identify barriers and the implementation of a plan to improve service access. This might include organisational structures and messages, communication strategies and approaches, as well as their service delivery aspects. Accessible home care is ensuring everyone in the community who may need care and support can safely access services and understand the process to do so.
How can governments communicate with multicultural Australians about COVID vaccines? It’s not as simple as having a poster in their language
Australia launched its COVID-19 vaccination campaign last week, beginning with frontline workers in hotel quarantine, health care and aged care. But one critical question is whether the immunisation program will meet the needs of people from culturally and linguistically diverse (CALD) backgrounds. People from CALD backgrounds form a significant and growing share of Australia’s frontline workforce. This is especially true for aged, disability and community care, as well as hotel quarantine. For example, 37% of Australian frontline care workers were born overseas according to 2016 statistics. Around 28% are from non‐English‐speaking backgrounds. – Information Gaps – Here’s how things could change To read the full article and research:
Duty of Care: Understanding your legal obligations & mitigating risks
A webinar for Community Nurses and PCA’s working in Community Aged Care services in the Grampians Region.Wednesday 24 March 3.00pm – 4.15pm
Presented by Russell Kennedy Lawyers, this online interactive training session will guide you through your legal obligations as nurses and PCAs in aged care and your potential liabilities. Importantly, it will discuss how you can mitigate your risk by understanding your obligations around issues such as consent, as well as good record-keeping practice (and why this is crucial). Aimed primarily for staff working in the field – the webinar will have benefits for Community Nurses, Personal Care staff and their Managers. For additional information – please see flyer attached. Each attendee will need their own registration to ensure that certificates of attendance can be provided.  Only those registered will receive the link and handouts closer to the date. To register your attendance, go to:  Registrations close on Wednesday 10 March 2021.
Melanie Perks, Wellness & Reablement Consultant,

Data upload deadline for CHSP ‘grandfathered clients’: 26 March 2021

CHSP providers with clients who are not yet registered on My Aged Care following the 2019–20 data migration activity must supply their client data by 11:59 pm AEDT Friday 26 March 2021.

Information for the Aged Care Sector: Issue 2021/3

This newsletter provides important information on matters affecting the aged care sector, including aged care initiatives, programs and processes. We encourage you to share this newsletter with your colleagues and workforce, particularly your communications teams, and encourage them to subscribe for future updates. In addition to the newsletter, we also send announcements which provide short snippets of targeted information and are sent as required. To help ensure you haven’t missed any important information from us, we’ve added links to recent announcements including all COVID-19 updates. In this issue:

Announcements since the last newsletter:

The department has also distributed these ‘Protecting Older Australians’ and ‘COVID-19 vaccine’ updates:

Employment Opportunity

Regional Advisor – Diversity, Inclusion and Wellness
Part time (0.7 EFT), Fixed Term until 30th June 2022

The Opportunity
The Regional Advisor – Diversity, Inclusion and Wellness will work with Commonwealth Home Support Programme (CHSP) funded organisations across the Grampians region to understand and embed diversity, wellness, reablement and restorative care within their service planning and delivery.
Diversity planning and practice aims to improve access to services for CHSP eligible people who are marginalised or disadvantaged due to their diversity, and to improve the capacity of the service system to respond appropriately to their needs.  While also recognising the different characteristics of communities, groups and individuals, including, but not limited to diversity of age, gender identity, sexual orientation, faith and spirituality, and socio-economic disadvantage. You will take the lead for the Diversity portfolio, whilst also promoting wellness and reablement.
As the Regional Advisor you will be part of the Sector Development Team, who work with funded agencies in the Grampians region of Victoria to support change management, the sharing of good practice and encourage inclusive access and person centred care.
Applications close Monday 22nd March 2021
To view the PD and apply:

New research finds older Victorians are facing an increased risk of elder abuse during the COVID-19 pandemicA report commissioned by Respect Victoria has found that older Victorians are experiencing increased ageism, social isolation, and poorer physical and mental health as a result of the COVID-19 pandemic, increasing the risk of elder abuse. Conducted by the Gender and Disaster Pod (GAD Pod) and the National Ageing Research Institute (NARI), the research was commissioned to gain an understanding of the impact of disasters on older people with a focus on the prevention of elder abuse. The research was carried out between June and August 2020 and encompasses interviews with older Victorians aged 67-98 years old. Summary: Full Report:

The LGBTI Ageing & Aged Care Conference 2021


The LGBTI Ageing and Aged Care Conference is the leading event in Australia for aged, health and human service providers to develop their knowledge, skills and practice to meet the needs of LGBTI consumers.


In 2021 those two premier conferences will be hosted online over 3 consecutive Fridays in April. Health in Difference will run in the mornings and our LGBTI Ageing and Aged Conference will run over the afternoons.

We are happy to help.

Our mailing address is:
Sector Development Grampians
12 Lilburne Street
LucasVic 3350
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