The Sector Development Team’s fortnightly newsletter in which we will provide information relevant to CHSP and HACC-PYP service providers.

In this update:
Sector Development
– Unpacking Codesign and Human Centred Thinking
– LGBTI: Not another second (LGBT+ seniors share their stories)
Upcoming Events
– Multilingual Older Persons COVID-19 Support Line Online Launch
– Older LGBTI housing and homelessness community consultations
Wellness & Reablement
– Reminder: Reablement Training
Department of Health
– Reminder: CHSP grandfathered client additional migration – closes 29 January 2021
– Home Care prices on My Aged Care
– CHSP Digital Landing Page – Reablement Resources
– Survey: Aged Care Diversity Framework
– CHSP Service Provider Update
– Masks Mandatory for Victorian RACFs, HCP and CHSP providers
Training and Development
– LGBTQIA+ Inclusive Practice Conference Program

Free Webinar for Grampians Region CHSP and HACC-PYP Service Providers:

Introduction to Codesign, Consumer Engagement & Design Thinking
When:  Tuesday 2 March 2021 11:00 – 13:00 (via Zoom)

Strong consumer engagement is the foundation of the Aged Care Quality Standards, with providers needing to demonstrate how consumers are involved in the planning, delivery and review of their care and services. This session will provide you with an understanding of what’s involved in codesign and the mindset that overlays design thinking to ensure that services are relevant and beneficial for the people they are intended to serve.
Register at: 
See attached flyer for further detail.
Facilitated by Impacto Consulting: 
A second component will follow. During the full program, participants will undertake their own project, to put the methodologies in practice.
Save the Date – Full program details:
Webinar #2  23 March 2021– 11:00 – 13:00. + 1st coaching session
(To be scheduled between sessions with participants directly)
Webinar #3  20 April 2021 – 11:00 – 13:00. + 2nd coaching session
(To be scheduled between sessions with participants directly)
Webinar #4  11 May 2021 – 11:00 – 13:00.
If there are any questions please email us at

LGBTI: ‘Not Another Second’
A moving 14 minute video, to share with your network and community about how much time was lost for many older people who felt they needed to ‘remain in the closet’.
Grab a cuppa and click the video:

The Centre for Cultural Diversity in Ageing is pleased to invite you to the launch of the Multilingual Older Persons COVID-19 Support Line.
The support line is funded by the Australian Department of Health, and is an Australia-wide initiative that provides in-language information and support associated with COVID-19, and referrals to appropriate services and programs for older Australians from culturally diverse backgrounds.
The support line is available in Arabic, Cantonese, Greek, Italian, Mandarin and Vietnamese. All calls are free, 2:00pm – 5:00pm (Melbourne time) Monday to Fridays (except public holidays).
The launch will give you an overview of the Multilingual Older Persons COVID-19 Support Line, how it can benefit your clients and their families, and ways you can promote it to your networks.
Wednesday 10th February 2021
12:30 – 1:00pm (Melbourne time)
This is an online event.
This event is free to attend. Please register your attendance at the following link:

Housing for the Aged Action Group is a not-for-profit organisation that works with older people to achieve housing justice. We are hosting a virtual and in-person community consultation on February 25th and March 3rd  2021 and we want to hear from all voices of the older LGBTI community.
Tell us about your housing, both now and into the future, and what you think people need to know.
Help us prevent homelessness for older LGBTI people and share your experiences, concerns and knowledge about housing and homelessness.
Contact Project Worker, Rebecca Walton to register to attend the community consultation session.
P: 03 9654 7389

Reminder:  Reablement Training
Reminder for all CHSP Funded Organisations:
As part of the Better Ageing – Promoting Independent Living measure, the Department of Health have announced that national reablement training is now available for CHSP support workers, allied health professionals and team leaders.
The training includes:
1. Podcast series in wellness and reablement,
2. eLearning modules hosted on the My Aged Care Learning Environment (MACLE), and
3. Facilitator’s Toolkit for CHSP providers with existing in-house training infrastructure.
The content developed includes consideration of the roles played by assessors, clients and their families and informal carers, so there is a shared understanding of reablement and its application by service providers.
The training was co-designed by the Reablement Training and Support User Group, comprising reablement experts, representatives from aged care peak bodies, and CHSP organisations.
To support uptake to the CHSP Reablement Training, the Department of Health have pre-purchased 10,000 training subscriptions. This means the first 10,000 training places can be provided at no cost to your CHSP organisation.
To register for CHSP Reablement Training
To register your staff for CHSP Reablement Training, please refer to the original email that was sent to each organisations contact person.
If you have any questions or queries, please do not hesitate to contact me.

Melanie Perks, Wellness & Reablement Consultant,

Data upload deadline for CHSP ‘grandfathered clients’ extended to 26 March 2021

CHSP providers now have an extra 8 weeks to upload and submit grandfathered client data into the My Aged Care provider portal. The new deadline is 11.59pm Friday 26 March 2021. Previously the portal was set to close on Friday 29 January 2021. By this date, you must:
  • upload your grandfathered client data using the new data collection template – the previous template cannot be re-submitted into the provider portal
  • enter client service information in the portal
  • submit the completed information.
Home Care prices on My Aged Care The My Aged Care contact centre is calling providers that have not published their prices on the My Aged Care website. Home Care Package providers must publish their prices on the My Aged Care website. The My Aged Care contact centre is calling providers that have not published their prices on the My Aged Care website. Service providers should ensure you:
  • keep My Aged Care pricing information up to date
  • review pricing information at least once a year and confirm you have done this in the service provider portal.
Information on pricing transparency for Home Care Packages is available online.  
CHSP Digital Landing Page – reablement resources Following consultation with the aged care sector, we have designed a suite of products for Commonwealth Home Support Programme (CHSP) organisations to better understand, embed, and to practically apply wellness and reablement into CHSP service delivery practices. The Digital Landing Page provides a single point of access for CHSP organisations to locate Australian Government endorsed information. Included Reablement resources published on the Digital Landing Page can be seen here : All CHSP organisations can access the reablement digital landing page online.
Survey: Aged Care Diversity Framework Have your say about our Aged Care Diversity Framework by participating in our survey. Contribute to the development of our diversity action plans in aged care. As part of the evaluation of the Aged Care Diversity Framework (Diversity Framework) and associated action plans, a survey has been developed to focus on the implementation of the Diversity Framework and achievements to date. The survey will provide insights on the impact the Diversity Framework and action plans have had so far. It will be used to inform future iterations of the Diversity Framework and its associated action plans, implementation strategies, and support programs. Who can fill in the survey? The survey takes 5 to 7 minutes and closes at 5pm, Friday 26 February 2020.
  • All aged care providers are invited to complete the survey, in particular individuals involved in the governance, management and/or implementation of Aged Care Safety and Quality Standards at their service.
  • You do not need to have been involved in implementing, or have any prior knowledge of, the Diversity Framework and its associated action plans.
  • While only one survey response per organisation is requested, if you are unsure whether your organisation has submitted a survey, please go ahead and fill one in.
If you have any questions about the survey, please contact the: Learn more about the Aged Care Diversity Framework.
Commonwealth Home Support Programme (CHSP) update for service providers In this update: Information on updating service availability in the My Aged Care Provider Portal. In this issue: It is critically important CHSP providers maintain their service information in the My Aged Care Provider Portal to ensure accurate referrals. This includes service availability and services provided. Providers must either accept or reject client referrals via the My Aged Care Provider Portal, and only accept referrals where they have capacity to provide the services in a reasonable timeframe. Service provider resources are available, including fact sheets, guidance documents and videos, to help CHSP providers manage their service information.
Masks Mandatory for Victorian RACFs, HCP and CHSP providers The Victorian Government has confirmed that masks are mandatory for all residential aged care facility staff and aged care workers providing services through home care or the Commonwealth Home Support Program, effective immediately. This advice replaces the advice in the Coronavirus (COVID-19) PPE guidance for RACF Factsheet published on 28 August 2020. Please note the Coronavirus (COVID-19) PPE guidance for RACF Factsheet is currently being updated. For further information or enquiries, please contact the Victorian Aged Care Response Centre (VACRC) 1800 413 957, or visit the Victorian Government website.

Information for the Aged Care Sector: Issue 2021/1

In this issue:

Grant Recipient Portal

The Grant Recipient Portal is a Community Grants Hub platform where grant recipients interact with the Hub’s systems and services to self-manage their grant information. The Portal has been designed to make grant management simple for grant recipients. The Community Grants Hub has developed a short introductory video on the Grant Recipient Portal for CHSP providers. You can access the video here:
The Hub publishes news items on the Grant Recipient Portal on the Website. You may like to subscribe to the website which will automatically notify you of any updates, which you can do from the Home Page of the Community Grants Hub website.
LGBTQIA+ Inclusive Practice Conference Program Click the image for the full conference program and booking links.

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Sector Development Grampians
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