In this update:

Sector Development Team – Update 
– Cultural Safety Training
– Grampians Alliance Network Meeting – Presentations: 25 June 2020
Department of Health
– Updates to the CHSP Program Manual
– Information for the Aged Care Sector Issue 2020/14
Department of Social Services
– Data Exchange System Update – July 2020
     Sector Development Team 

Cultural Safety Training

Shanaya, our newly appointed Regional Aboriginal Development Officer, is working towards the delivery of cultural safety training for service providers.
Cultural safety attempts to identify and redress barriers that affect Aboriginal and Torre Strait Islander peoples, such as:
  • Unconscious bias
  • Racism and
  • Discrimination
It also encourages and supports Aboriginal self-determination – ensuring that Aboriginal staff, people and communities have leadership in service delivery and decision making. Aboriginal self-determination encourages empowerment for an individual to be able to manage their own health and wellbeing, care plans and social issues. In order for Shanaya to coordinate the delivery of the Cultural Safety Training, Shanaya is seeking information from your respective organisations as to what protocols have been implemented in regards to Aboriginal and/or Torres Strait Islander business and whether your organisation is interested in participating in cultural safety training. If you could please complete the survey at the following web link by Friday 10th July it would be greatly appreciated: **Please note: you will need to be signed into a google account or Gmail to access the survey. If you do not have a google or Gmail account, please contact Shanaya directly to access an electronic paper format survey. The fee for attendance will only be $30 per person with a maximum of two people per organisation. While the cultural safety training can cost up to $120 per person, the Aboriginal Development budget is able to subsidise some of the funds. If you have any questions regarding cultural safety or the implementation of cultural safety within your organisation, please feel free to contact: Shanaya Sheridan Aboriginal Development Officer PH: 0409 388 890 E:
Grampians Regional Alliance Network Meeting: 25 June 2020 Thank you to those who were able to participate in the first virtual Grampians Regional Alliance Network Meeting for all CHSP and Vic HACC-PYP funded organisations to network, collaborate, provide mutual support, problem solve and work flexibly in partnership arrangements, to support client access and delivery to services. As promised, please find links to copies of presentations for your reference. Sector Development Team – Update Grampians / Barwon South Western Region Aboriginal Development Grampians Region Diversity Advisor Grampians Wellness & Reablement 2020/2021 Meeting Structure Additional information referred to throughout the meeting: Social Support Group Presentation
Back to top

Updates to the CHSP Program Manual

The CHSP Program Manual has been updated for the extension of the Commonwealth Home Support Programme (CHSP) from 1 July 2020 to 30 June 2022.Providers will need to be aware of a number of changes in the following areas:
  • Access to emergency CHSP services: Older Australians who require access to urgent and immediate services can contact My Aged Care and arrange to access CHSP services for up to 6 weeks without an assessment. If services are required for longer than 6 weeks, CHSP providers must help the client to arrange for an assessment.
  • Responsibilities during national or state emergencies: The department may enact temporary changes to program guidelines, service type descriptions, reporting deadlines and flexibility provisions in response to national or state emergencies.
  • Flexibility provisions: From 1 July 2021, CHSP providers will be able to re-allocate up to 50% of their grant funding between each of their funded service types within an aged care planning region (ACPR). CHSP providers will still have 100% flexibility across their funded services types and ACPRs in 2020–21 due to the COVID‑19 pandemic.
  • Program assurance: The department will be developing a program assurance framework for the CHSP in 2020–21 to improve data collection, reporting and performance monitoring.
  • Changes to Social Support Group: CHSP providers of Social Support Group may now use their funds to purchase laptops, tablets and internet subscriptions for clients to help facilitate social connection and online social group activities.
  • Interactions with Home Care Packages: Clients with pre-existing CHSP Social Support Group services will be able to continue to access these services on an ongoing basis, even after transitioning to a Home Care Package.
  • Sign language and interpreting services: Free face-to-face and remote video sign language interpreting services are now available to older Australians who are deaf, deafblind, or hard of hearing to support them as they interact with My Aged Care, assessment services and CHSP service providers.
  • Transition out arrangements: CHSP providers must give the department a minimum of 3 months’ written notice of their intention to relinquish funding or withdraw from the program.
  • Wellness and reablement guidance: The manual includes revised guidance on wellness and reablement, drawing on lessons learned from the Promoting Independent Living reablement trials.
The updated CHSP Program Manual 2020–2022 can be found here:

Information for the Aged Care Sector Issue 2020/14

In this issue: For the full issue please head over here:
Back to top

Data Exchange System Update – July 2020

Recording Alternate Service Delivery In response to the current global health pandemic, many organisations have needed to change the way they deliver their services to meet the current landscape, ensuring clients still have access to the services they require. Whilst there has previously been an element of virtual or remote services being reported in the Data Exchange, this pandemic has led to an increased focus on these alternate channels. To assist organisations in accurately capturing the delivery of services via these mediums we have developed a fact sheet on recording services. The fact sheet is available on the Data Exchange website and provides detailed information and examples for recording telephone, virtual or remote services in the Data Exchange. Qlik Upgrade As part of the recent Qlik upgrade, the way you export, zoom in or snapshot a table or chart within the reports has changed. You will need to right click on the table or chart to see the menu selection. To export click the 3 dots icon. REMINDER: January – June 2020 reporting period coming to an end In preparation for the end of the January to June reporting period, it is important all organisations submit their data into the Data Exchange as soon as possible. This allows you to identify and resolve any data entry issues before the 30 July system close (including 30 additional days to submit data after the reporting period ends on 30 June). We encourage you to start talking about the importance of submitting timely data within your organisation. This is critically important where your organisation doesn’t regularly report or has previously missed a reporting period. The Data Exchange only considers re-opening the system where the organisation can demonstrate there are exceptional circumstances. Please note, the following circumstances are not considered exceptional:
  • delays in obtaining a myGovID;
  • staff unavailable to submit/input the data;
  • not being aware of reporting requirements; or
  • delays caused by a third party vendor.
Tip: The Data Exchange reports reflect the data your organisation has submitted and can help you identify any errors or inconsistencies. We recommend you submit data regularly and use the additional 30 days to check and correct any errors.
Back to top
We are happy to help.
Melanie Perks Wellness and Reablement Consultant 0409 945 301 Kathleen Steenhuis Project Consultant 0418 309 489
Shanaya Sheridan Aboriginal Development Officer 0409 388 890 Gabrielle Fraser Diversity Advisor Monday, Tuesday, Thursday 0490 051 171
Sonya Irvine Administration 0477 304 402
Want to change how you receive these emails? You can update your preferences or unsubscribe from this list.Email Marketing Powered by Mailchimp