In this update:

Sector Development Team – Update – Best Practice – 28 & 29 November 2019 Grants – Caring for Ageing Rural Australians (CARA) – Victoria Department of Health – Aged Care – CHSP Program manual update – Reminder: Future Design of CHSP – Grandfathered clients data collection reminder – Provide your feedback on the future of aged care system navigation – Inside Ageing’s Future of Ageing Awards 2019 – CHSP audits – providers’ delivery practices as they relate to achieving a client’s wellness & reablement – Charter of Aged Care Rights – Information for CHSP Providers 2019 LGPro Customer Service Award Finalists – West Wimmera Shire Council
Sector Development Team – Things to note…
Save the Date: Grampians Best Practice Conference 28 and 29 November 2019
We are planning a 2 day best practice to be held in Creswick on 28 and 29 November 2019. Confirmation will follow, but please mark these dates in your diary.
If there are any specific areas that you would be interested in hearing about please email us at:
Caring for Ageing Rural Australians (CARA) – Victoria Caring for Ageing Rural Australians (CARA) is a targeted grant program, designed to support projects and activities that benefit and support older people living in small rural and remote communities. In 2019, $225,000 in CARA grants is available to Victorian communities, thanks to the support of the Ian Rollo Currie Estate Foundation. Applications from communities with a population of 15,000 or less will receive priority.Grants are available for eligible projects and activities that:
  • Help redress disadvantage caused by remoteness;
  • Enhance aged care services and facilities;
  • Build community capacity for aged-friendly communities;
  • Foster community development through opportunities and participation for older people; and/or
  • Encourage positive and active ageing, community health and wellbeing, and education programs.

The 2019 CARA program is now open and closes 5pm AEST Tuesday, 24 September.

Department of Health – Aged Care

CHSP program manual update

Updated CHSP Manual available now Updates have been made to the CHSP Manual to incorporate the:
  • extension of Victorian CHSP grant agreements (from 2019–2020)
  • transition to the Aged Care Quality Standards (from 1 July 2019)
  • introduction of the Charter of Aged Care Rights (from 1 July 2019)
  • developments in other areas (e.g. the need to record deceased clients in the My Aged Care online provider portal).
The updated CHSP Manual is effective 1 July 2019 until 30 June 2020.

Reminder: Future Design of CHSP Survey

The CHSP service provider survey close date has now been extended until Friday 6 September 2019.
The department is seeking feedback from all CHSP providers about current and planned service delivery. This information will be used to develop the design of the CHSP over the 2020 – 2022 extension period. The link to the survey was distributed to each service provider between 14 – 16 August 2019. Contact your Funding Arrangement Manager or email if you have any questions or need the survey link to be resent.

‘Grandfathered clients’ data collection reminder

Data upload window for CHSP ‘grandfathered clients’ closes 23 October 2019 The My Aged Care Provider Portal will remain open until 11.59pm The Quick Reference Guide [updated 25 July 2019] is available to help providers upload and submit the data collection in the My Aged Care Provider Portal. For assistance, CHSP providers can contact the My Aged Care provider and assessor helpline on 1800 836 799. The helpline is available Monday to Friday between 8am to 8pm and Saturday from 10am to 2pm. Detailed information for CHSP providers on the registration of grandfathered clients is available on the department’s website.

Provide your feedback on the future of aged care system navigation

Australian Healthcare Associates have developed a discussion paper on system navigator models. Feedback on the discussion paper will be used in the evaluation of the Aged Care System Navigator Measure and contribute to the aged care system navigation policy direction. Have your say by 16 September 2019 by completing either the: For further information, call Anna Bishop-Bailey or Shae Quirk on 1300 242 111 or email

Inside Ageing’s Future of Ageing Awards 2019

Founded and sponsored by Inside Ageing, the Inaugural Future of Ageing Awards invite the aged care sector to come together to drive change to improve the lives of ageing Australians. There are 15 award categories that focus on leadership, innovation and collaboration in aged care. For further information and to submit nominations visit the Future of Ageing Awards website. Nominations close 18 September 2019.

Commonwealth Home Support Programme (CHSP) audit

The 1 July 2018 CHSP funding agreement requires the department to run annual audits of CHSP providers’ delivery practices as they relate to achieving a client’s wellness and reablement. An audit of up to 10% of providers has started, including collating and reviewing assessment, support plan and service delivery information. You may be contacted by the department if additional information is needed. The audit aims to provide the department with:
  • a detailed understanding of the support being given to clients
  • insight to care planning processes
  • data to inform future program design and management.
Contact your Funding Arrangement Manager if you have any queries related to the audit.

Signing the new Aged Care Charter

Providers have responsibilities to support consumers to understand the new Charter. Providers must:
  • give consumers a copy of the new Charter signed by the provider
  • assist the consumer to understand the Charter (how this is achieved by providers will depend on the needs of individual consumers)
  • ensure that the consumer or their authorised person has been given a reasonable opportunity to sign a copy of the Charter.
The purpose of requesting the consumer’s signature is to allow them to acknowledge they have received the Charter, had assistance to understand it and understand their rights. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter. Transitional arrangements for Commonwealth Home Support Programme (CHSP) providers:
  • from 1 July 2019, all requirements in relation to the Charter to be met for all new care recipients prior to the commencement of aged care services;
  • by 30 September 2019, all existing care recipients to be sent a copy of the Charter by their provider
  • by 30 June 2020, all existing care recipients to be assisted to understand the Charter and be given a reasonable opportunity to sign a copy of the Charter.
To assist providers with this requirement a Charter of Aged Care Rights Template for Signing is available in English and 18 languages to download. For further details on the legislative changes and the Charter, please see the User Rights Principles.


Resources are available to support the sector’s understanding of the Charter. A Charter of Aged Care Rights booklet has been designed to support understanding of the new Charter of Aged Care Rights. The content informs aged care consumers of their rights and how to exercise them. The booklet also includes some information about aged care consumer responsibilities.