Grampians Communities of Practice Networks

The Sector Development Team have reviewed our current Communities of Practice Networks (CoP) and understand the value that these CoP networks provide to organisations and staff.

Moving forward, the current Communities of Practice will be realigned to the ‘suggested’ Service types outlined for the Support at Home program.  Please refer to the Support at Home Overview paper for Service Type realignment. Support at Home Program Overview (

The meetings will be held on a quarterly basis and will have a specific CHSP Focus.

The aim and purpose of the networks will continue to be the same: – Provision of specific reform information and discussions – Operational support, including identification of barriers and possible solutions – Opportunities for ‘focus/working groups’ to be established lead by Service providers for specific subject matter – Trello boards will continue to be maintained and act as a central point for Service providers to access service specific information and collaborate/connect with others.

Sector Development Team members will continue to facilitate the networks. We are asking that all organisations review their representatives, and advise if you need to nominate alternative staff.

Calendar dates have been established for the year, and meeting requests will be sent out in the near future.

Please do not hesitate to contact any of the Sector Development Team members if you have questions or queries.

Be Ready for Reform

CHSP providers in the Grampians Region are invited to participate in short webinars being facilitated by Lorraine Poulos & Associates to explore being reform ready and what is needed to facilitate change.  The sessions have been developed by the Hunter Region and Inner West Sector Support and Development Teams.   

Unpacking the new service classification

Tuesday 5 July – 2pm:3pm

This session will address aspects of the new classification framework and what skills are needed to support change. How will you and organization respond or prepare to meet the classification framework and verification process?

Register at: Topic 2: Unpacking the new service classification Registration, Tue 05/07/2022 at 2:00 pm | Eventbrite

Health literacy for CHSP workforce

Tuesday 2 August – 2pm:3pm

We will learn to familiarize ourselves with what is expected from new classification, single entry and assessment of clients into aged care and expectations on providers to promote health and well being activities, enabling a more active ageing population and moving into the digital health care space.

Register at: Topic 3: Health literacy for the CHSP workforce Intro Registration, Tue 02/08/2022 at 2:00 pm | Eventbrite

Preparing for increased compliance reporting

Tuesday 11 October  – 2pm:3pm

This session will cover aspects of meeting the compliance requirement in Aged Care Standards with a focus on CHSP providers. Arm with practical steps and equip yourself with the knowledge and preparedness tips for the upcoming Quality review or compliance in aged care.

Topic 4: Preparing for increase compliance reporting Registration, Tue 11/10/2022 at 2:00 pm | Eventbrite

Engaging with consumers and workforce through change management

Tuesday 8 November  – 2pm:3pm

This session will unravel the complexity of consumer care experience in alignment with aged care quality standards. The forum will highlight practical tips to change and view your engagement differently.

Topic 5: Engaging consumers and workforce through change management Registration, Tue 08/11/2022 at 2:00 pm | Eventbrite

If you have any questions or trouble registering, please email Marina Antonas:

Regional Assessment Service Spotlight – West Wimmera Shire Council

Name: Samantha Hendy

Position: Regional Assessment Officer

Agency: West Wimmera Shire Council

Contact Details:


Phone: 139972

Days of work (RAS): 

Monday- Friday 8:30-3:30 (school hours only)

How long have you worked as an Assessment Officer?

Nearly 2 years

What other roles in the Health/Community Care service system have you held?

Previously I worked in Allied Health as a podiatrist in the UK and Australia, I’ve also worked as a Community Support Worker.

Can you please tell us a career highlight?

Engaging with clients who are nervous or resistant to having an assessment and managing to build rapport sufficiently to complete the assessment and refer them for services which enable them to improve their quality of life.

What would you say is the best part of your role as a RAS Officer?

Getting to drive around my local shire and visit some wonderful people and places I would never have seen otherwise. Being able to help people and link them in with services that enable them to stay at home and independent for as long as possible.

What is the most difficult aspect of your role?  Why?

Explaining to clients why they can’t access a particular service either due to their location, staffing or that it simply isn’t funded for our area. I also find it difficult when clients refuse services that would be of benefit to them.

What inspires you?

The idea that age is no longer just a number it’s about how the person feels and what they are capable of and that is different for each person.

What’s your favourite way to spend a day off?

Spending time with family and friends. I also enjoy making patchwork quilts and gifting them to friends and family.

Do you have a particular reablement story or learning that you would like to share with us?

Not my story but one of our Council Community Support Worker’s taught a client with limited mobility how to place a grocery order with the local supermarket over the phone and have it delivered.

Service Provider Spotlight

In order to achieve great client outcomes, it is essential that providers and assessors are aware of services that exist within the community. The Service Provider spotlight aims to provide an opportunity for Service Providers to highlight their programs.  Sharing information about programs and activities can also lead to collaboration between providers.

If you would like to highlight any of your programs or activities, please reach out via email to

Uniting Vic Tas – Social Support Commonwealth Home Support Programme Volunteer Services across the Grampians
Left to Right: Charmaine Hardy, Wellness Coordinator Social Support Individual in Supported Residential Services; Deborah Martin, Intake & Assessment Officer for Grampians Community Transport and Kerry Reynolds, Program Coordinator for Social Support Individual and Support for Carers, Ballarat. The photo was taken recently at the  Ballarat Foundation Mini Volunteer Expo. 

Social Support Individual

Uniting recognises that most people want to continue living independently at home. We also understand that personal connections are an important part of life.  It may be as simple as enjoying a conversation with someone over a cuppa at home or getting out and about with others to do something you enjoy. Whatever a client’s goals are for living life to the fullest, we’re here to help.

Shared activities with a volunteer

Like the sound of enjoying regular activities with a like-minded person? We can introduce clients to a volunteer to share a social activity or do something that’s important to them. Head out for a meal together, go for a stroll, play a game or share the love of music – the choice is yours.

Get in touch:  Metro  Ph: 13 93 75   Email:

Liz Redpath, Team Leader for Aged & Carers Services Grampians handing the Fleet keys over to Ray Chamberlain, Team Leader, Grampians Transport Coordinator. Absent from photos:  Jan Kerr, Specialist Advocate, Residential Health Services Program and Tammy Anderson, Program Coordinator, Social Support Individual & Group and Support for Carers, Ararat.

Melanie Perks, Wellness & Reablement Consultant: or Ph. 0409 945 301

NAIDOC Week 2022

2022 NAIDOC Week celebrations are held across Australia in the first week of July each year (3-10 July), to celebrate and recognise the history, culture and achievements of Aboriginal and Torres Strait Islander peoples.

NAIDOC Week is an opportunity for all Australians to learn about First Nations cultures and histories and participate in celebrations of the oldest, continuous living cultures on earth. You can support and get to know your local Aboriginal and/or Torres Strait Islander communities through activities and events held throughout the Grampians region.

Visit  for more information and see the flyers with NAIDOC week events being offered by Ballarat and District Aboriginal Cooperative (BADAC) and Goolum Goolum Aboriginal Cooperative.

Jimmy Driscoll, Aboriginal Development Officer: or Ph. 0491 176 010

Keeping Up to Date – Aged Care

Are you aware of where to find the information and updates regarding Aged Care updates – including reform works, regular updates and opportunities for engagement?

Engagement Hub

In the Engagement Hub you can get involved in the reforms and help drive change in aged care in Australia.  Home Page – Ageing and Aged Care Engagement Hub ( 

Newsletters and Alerts

To stay up to date with Newsletters and Alerts for the aged care sector – you should subscribe to the following: News, newsletters and alerts starting from 2019 are contained there, and you can search for previous announcements vie that Department of Health’s  web archive. 

We encourage you to subscribe to both of these websites, to ensure that you receive current and timely information – which is critical as we proceed through the reform.

Data Exchange Update June 2022
January – June 2022 Reporting Period Ends The end of the January – June 2022 reporting period is rapidly approaching. Timely data submission is important to resolve any issues before the system close on 30 July 2022. Important note: Adding or changing outlets requires authorisation from the Data Exchange Helpdesk. It is a busy time for the Helpdesk team so please ensure you allow up to 10 business days if you require their assistance. Organisation Administrators can complete other updates such as creating and managing Data Exchange access. Go to the Data Exchange Add and edit a user task card for more help.

Organisations using Bulk File Upload

If you are submitting data via the Bulk Upload function, it is important to check your files have uploaded successfully to ensure you submit complete and accurate data sets. You can check by going to the “View uploaded files” page in the Data Exchange Web Portal. This page displays the list of all the files uploaded by your organisation. Check the status row of the table for any files that have the status: “Failed”. Expand the row to download the error file for this submission.

For more information, please subscribe to:  Notifications and updates | Data Exchange (  

Contact Us:

Melanie Perks

Wellness and Reablement Consultant

0409 945 301

Kathleen Steenhuis

Grampians Regional Project Consultant

0418 309 849

Jimmy Driscoll

Aboriginal Development Officer

0491 176 010

Natalie Millar 

Regional Advisor – Diversity, Inclusion and Wellness

0491 091 699

Sector Development Team
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