The Sector Development Team’s fortnightly newsletter in which we will provide information relevant to CHSP and HACC-PYP service providers.
Riddle:  I have lakes with no water, mountains with no stone and cities with no buildings. What am I?
Find the answer at the bottom of the page.

In this update: Sector Development
– e-Learning Modules *Now Available*
– Guiding Principles *Now Available*
– Forgotten Australians: Trauma Informed Care
– Veterans: Trauma Informed Care
– Kinfolk Project: Trans and Gender Diverse People
Department of Health
– Information for the Aged Care Sector Issue 2020/27
– CHSP grandfathered client additional migration – MAC now open
Community Grants Hub
– New arrangements for SSD under the CHSP – Additional Information
Grant Opportunities
– Forecast Opportunity View – CHSP Growth Funding 2020-2021 and 2021-2022
Training and Development
– Val’s: CHSP LGBTI Ageing & Aged Care Awareness Training – Introduction (eventbrite links included)

The Sector Development Website hosts an array of tools, information and links to learning modules, to support Grampians Region CHSP and HACC-PYP service providers.  
Explore the site at

New eLearning Module:   Encouraging General Footcare for Community Care Workers
The module, “Self Care Understanding for Feet” (SCUFF) Training is for CHSP and HACC-PYP Community Care Workers in the Grampians Region.  It seeks to enhance the knowledge of Community Care Workers, to support the independence of clients to look after their own foot health.

New eLearning Module:   Understanding Continence for Community Care Workers
The module “Continence e-learning for CHSP and HACC-PYP Community Care Workers in the Grampians Region”, has been developed to for CCWs to support the continence needs of consumers.

Reminder:   Intro to HACC-PYP Module is available 
This information is designed to provide a brief overview of HACC-PYP, provide links to relevant information and resources, as well as provide an overview of resources available.   The content has been developed specifically for service providers of HACC-PYP in the Grampians Region of Victoria.

New Guiding Principle:   What is CHSP and HACC-PYP Community Nursing
(Information for CCWs and Assessment Staff)
Reminder – Various other Guiding Principles are also available from:

Forgotten Australians: Trauma Informed Care

More than 500,000 older Australians are not being served properly by the aged care sector. That is the approximate number of Forgotten Australians, people who at one point in their life were placed in institutional or out-of-home care as children and therefore need safer and more personalised aged care. “Thanks to ongoing advocacy from the Forgotten Australians we know that their childhood experiences in orphanages, missions or homes run by Government, charities, religious groups and other organisations, were marked by neglect, abuse and human rights violations,” says Dr Monica Cations form Flinders University. Cations is the lead author of the collaborative research study on this cohort, titled Safe and Inclusive Aged Care for Forgotten Australians/Care Leavers.
Returning to institutionalised care facilities later in life can be re-traumatising and the research found that common aged care practices can be insensitive to the needs and preferences of Forgotten Australians.
Cations’ research has led to a number of recommendations that providers can implement to improve aged care and she joined Aged Care Insite to discuss the work.
The 10 immediate actions can be found here.
The full article can be viewed here:

Veterans: Trauma Informed Care
Introduction to Diversity – Veterans (14:55) Gippsland SDT
Introduction to diversity – veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran. This video is an online resource for aged and community care service providers. The resource aims to promote a basic understanding of the impact of past experiences and how, for some people, these may result in barriers when accessing services.  In this video, Brendan from Open Arms, Department of Veterans Affairs, talks about how the experiences of people who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran impact access to services and what service providers can do to be more inclusive.
Information and resources to further your knowledge:
Aged care diversity framework
Open Arms, Veterans and Families Counselling
Department of Veterans Affairs

Kinfolk Project: Trans and Gender Diverse people
This resource was developed as part of the Kinfolk project, which was funded by the Commonwealth Department of Health, Australia to increase choice and control for older TGD people. The project responded to research demonstrating that older TGD people may not have their Choice or Dignity respected by family members, service providers or other service users.
Our Authentic Selves
These resources were developed for aged care service providers to promote the rights of older Trans and Gender Diverse (TGD) people to be their authentic selves. The resource outlines how Standard One of the Aged Care Standards, applies to the lives of older TGD people. The resources are centred around 10 elements of Dignity and Choice and an eight point action plan.
The resources include:
A document outlining the 10 Elements: OurAuthenticSelvesResource A film in which service providers reflect on the 10 elements: see below and link here our film below
An interactive resource for facilitating a workshop for service providers: here
Poster for aged care service providers to print and display: see Poster
Alice’s Garage, Melbourne.
Available from:


Information for the Aged Care Sector Issue 2020/27

In this issue: For the full issue please head over here:

CHSP grandfathered client additional migration – My Aged Care provider portal now open

The My Aged Care provider portal is open for 10 weeks and will close at 11.59pm AEDT on Friday 29 January 2021.
New arrangements for Sector Support and Development under the CHSP – Additional Information Victorian CHSP Funding Recipients On 10 December 2020, the Department of Health advised that funding arrangements for the Sector Support and Development (SSD) Sub-Program would be extended for a further 12-months from 1 July 2021 to 30 June 2022, to bring it into line with the rest of the CHSP. The objective of the SSD Sub-Program is to support the development of the home support service system and enable CHSP service providers to operate effectively, in line with the objectives of the program and within the context of the broader aged care system. To be eligible for a 12-month extension, all CHSP SSD providers are expected to review and, if necessary modify their service delivery models in line with the scope and objectives of the SSD Sub-Program. Examples of activities and services which may be undertaken by CHSP SSD providers include:
  • Supporting older Australians, their families and carers to engage with the aged care system through: o   Information provision; o   Help with system navigation; and o   Collecting and providing feedback to government on client requirements
  • Supporting and building CHSP sector capability building and change management through: o   Networking and information sharing; o   Strengthening the capacity of CHSP service providers to deliver quality services that are responsive to client needs, including clients with diverse needs; o   Brokering, coordinating and delivering training and education materials to CHSP service providers, the workforce and consumers; and o   Developing and promoting collaborative partnerships within the CHSP and across the broader aged care service system
  • Embedding wellness, reablement and restorative care approaches into service delivery
Examples of out of scope activities may include, but are not limited to:
  • Activities and services that only build the capacity of the funded organisation, rather than the capacity of the sector including: o   Review and development of internal policies and procedures; o   Assessment of compliance with internal or external policies, procedures, guidelines and laws; o   Website maintenance, marketing and promoting other services delivered by your organisation; o   Support for in-house training, induction and volunteer workforce
  • Direct CHSP service delivery and activities more closely aligned with the objectives of other CHSP service types like Social Support, Transport and Meals;
  • Capital works and build maintenance, repairs and refurbishments (e.g. renovations, refitting buildings, installation of gardens, solar panels and blinds);
  • Supporting researchers to recruit older residents to participate in studies and research projects;
  • Operating Senior Citizen Centres; and
  • Services already offered by other Commonwealth and State/Territory Government agencies.
In the first quarter of 2021, the Department of Health will revise the Performance Report and Activity Work Plan templates to improve the accuracy and consistency of SSD reporting. Further information on the revisions will be communicated to service providers in early 2021. Please contact your Community Grants Hub Funding Arrangement Manager if you are unsure if your particular CHSP SSD service delivery model is ineligible under the new arrangements. Wishing you all a safe holiday period! Thank you Community Grants Hub Commonwealth Home Support Programme Victorian State Office
Forecast Opportunity View – CHSP Growth Funding 2020-21 and 2021-22Agency: Department of Health Program Name: Commonwealth Home Support Programme (CHSP) Close Date & Time: 22 December 2020, 2.00pm Description: The purpose of this grant opportunity is to support providers to deliver centre-based respite services for multicultural communities by providing tailored activities for CALD clients and respite for their carers. To strengthen the provision of specialised aged care services for CALD clients, the allocation of $10m per year in 2020-21 and 2021-22 would fund centre-based respite services for multicultural communities by providing tailored activities for CALD clients and respite for their carers. To be eligible you must be:
  • a current CHSP provider;
  • an approved provider of home care packages; or
  • a Registered National Disability Insurance Scheme (NDIS) provider.
LGBTI Ageing & Aged Care Awareness Training – Introduction Val’s presents an LGBTI Ageing & Aged Care awareness training via Zoom for staff working in CHSP or other aged care support programs. The LGBTI Ageing and Aged Care training session provides an introduction to supporting and working with older LGBTI people. This program is delivered via Zoom and ideal for staff working across CHSP and/or supporting older people in the community or care settings. The session will introduce participants to the following: – LGBTI communities, terminology, definitions & history – Key aspects of LGBTI ageing – An introduction to LGBTI inclusive practice This interactive sessions is delivered via Zoom – the Zoom invitations will be sent only to registered participants prior to the training session. This session is funded through CHSP sector support and development, and open to a maximum of 4 participants per organisation. Tues 9 February 10am-1.15pm Thurs 18 March 1.30-4.45pm Tues 20 April 10am-1.15pm Wed 19 May 1.15-4.30pm **Please note: If you are unable to attend, please take the time to cancel your session so people on the wait list are able to participate in your place. Further information email:

Answer: A map

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