Diversity & Inclusion


The Grampians Region Diversity, Wellness and Inclusion Advisor’s role is to improve the capacity of Commonwealth Home Support Programme (CHSP) service providers to respond appropriately to the diverse experiences and needs of eligible older people; reducing marginalisation, disadvantage and improving access to appropriate CHSP services.
The CHSP recognises that older people display the same diversity of characteristics and life experiences as the broader population and need to receive services which reflect their diverse needs. Each person may have specific social, cultural, linguistic, religious, spiritual, psychological, medical and care needs and may also identify with many diverse characteristics.
A whole of organisation approach to diversity planning is encouraged by linking it to quality improvement processes and accreditation standards.
The Diversity Advisor works collaboratively with the Department of Health (DoH), other Diversity Advisors, Sector Development Team members, peak bodies and other relevant stakeholders with respect to identified program work priorities.
 The Diversity, Wellness and Inclusion Advisor’s role is to:
  • Work with CHSP providers to understand how to address diversity requirements within the Aged Care Quality Standards and the Charter of Aged Care Rights
  • Support CHSP providers to understand and embed the principles of the National Aged Care Diversity Framework, and Action Plans within their continuous improvement plans
  • Promote diversity practice through participating in relevant meetings, networks and alliances, facilitate communication among providers, identify/share good practices and strengthen client pathways at a local and regional level. (This includes, but is not limited to, working with Regional Networks, Regional Assessment Services, and relevant peak bodies)
  • Act as a key liaison for the dissemination and promotion of relevant resources and updates and follow up with Department of Health (DoH) on issues raised.


TitleAuthorLink To Source
Aged Care Diversity FrameworkDepartment of Health (2017)https://www.emralliance.org/inclusive-service-specific-assessment-and-care-planning.html

Reducing duplication in Service Specific Assessments - CHSP Service Providers (by Kate Pascale and Associates):

Embedding a strengths based approach in client conversations (by Kate Pascale and Associates)
Aged Care Quality StandardsAged Care Quality and Safety Commission (2021)Quality Standards

Guidance and resources for providers to support the Aged Care Quality Standards
Charter of Aged Care RightsAged Care Quality and Safety Commission (2019)Charter of Aged Care Rights

OPAN Charter of Aged Care Rights Explainer Video - Consumer Version
Commonwealth Home Support Programme (CHSP) ManualDepartment of Health (2021)Available at: https://www.health.gov.au/resources/publications/commonwealth-home-support-programme-chsp-manual
Connecting the PiecesEMR AllianceAvailable here:
Dementia Friendly EnvironmentsDepartment of Health Victoria (2021)https://www.health.vic.gov.au/ageing-and-aged-care/dementia-friendly-environments
Diversity and Aged Care Quality StandardsAnn Wunsch, Executive Director Operations, Australian Aged Care Quality AgencyConference Presentation can be viewed here:
Diversity and Wellness Resource - A Framework for Reflective ConversationsDeveloped by Everybody’s Business for the
Grampians Region Sector Development Team (2022).
Link to: https://csdgrampians.org.au/exploring-diversity-and-wellness/
Memory Information and Support for First Nations PeoplesGrampians Sector Development Team (2020)Available for download:
Sexuality, Intimacy, Body and Gender Identity/Expression Policy Framework and TemplateGrampians Sector Development Team (2020)Available for download:
Understanding Dementia, and how best to support someone living with dementia. Elaine's Story.Grampians Sector Development Team (2022)Available at: https://csdgrampians.org.au/elaines-story
Understanding cultural differences, and how best to support culturally & linguistically diverse consumers. Bebie's Story.Grampians Sector Development Team (2022)Available at: